Welcome to our website shop.poggi-spa.com (the Site).
The undersigned company POGGI S.p.A protects the confidentiality of personal data and guarantees the necessary protection from any event that could put them at risk of violation. We therefore take exceptional care when collecting and managing your personal data, adopting specific measures to ensure that it is stored securely.
Pursuant to and for the provisions purposes of the European Union Regulation no. 679/2016 ("GDPR"), and in particular by the art. 13, below we provide the user ("User") with information on the processing of his personal data.
Your privacy and the security of your personal data is extremely important to POGGI S.p.A. (“shop.poggi-spa.com”). We therefore take exceptional care when collecting and managing your personal data, adopting specific measures to ensure that it is stored securely.
Below you will find an overview of how POGGI S.p.A processes your personal data in relation to your browsing activity on shop.poggi-spa.com and your use of the services offered.
Who is the Data Controller?
Below you will find out the key information on how your personal data is processed by POGGI S.p.A, a sole-shareholder company with headquater at Via XXV Aprile, 19, 52010 Corsalone (Ar), P.IVA n 00103050514 in its capacity as Data Controller.
Should you require any further explanations or should you have any questions or requirements regarding your privacy and the processing of your personal data, you may contact us any time, either by logging a request with our Customer Care team via the online form, selecting “privacy” from the dropdown menu; by phone on +39 0575 511378; or in writing to POGGI S.p.A.
What data do we process and why?
The personal data that POGGI S.p.A processes is the data that you provide when you place an order and the data that we collect whilst you browse or use the services offered on shop.poggi-spa.com. POGGI S.p.A can therefore collect data on you, such as personal information like your name and surname, shipping address and billing address, browsing data and shopping habits.
Your data is notably processed for the following purposes:
- to conclude and perform the agreement for the purchase of goods offered on shop.poggi-spa.com;
- to manage the requests you submit to our Customer Care team.
In the cases mentioned above, processing your personal data is necessary in order to perform an agreement with you or to provide you with the specific service that you have requested from us.
We also carry out statistical surveys and analyses using the data in aggregate form in order to gain an understanding of how users interact and use the Site, with a view to improve our product range and services.
We will only process your data for the following purposes with your express prior consent:
- to send you commercial and promotional communications on our products and services and to carry out opinion polls and market research;
- to personalise the Site and our commercial communications based on your habits and interests.
Who will process your data?
Your data will be processed by staff duly instructed by POGGI S.p.A in its capacity as Data Controller. For organisational and operational requirements related to the provision of the services on shop.poggi-spa.com, your data may also be processed by our suppliers. Our suppliers are all assessed and selected by POGGI S.p.A based on their proven reliability and ability. Some of these suppliers may also be based in countries that do not belong to the EU. In these cases, your personal data will be transferred to such countries in compliance with the guarantees provided for by law.
How long will your data be stored for?
What are your rights?
At any time, depending on the specific processing activity, you may: withdraw your consent to the processing of your data; obtain information on what personal data concerning you we have in our possession, where it came from and how it is used; request for your personal data to be updated, rectified or integrated; and, in the cases provided for by current regulations, request the erasure of your personal data or the restriction of processing, or object to the processing of your data. You also have the right to receive the personal data concerning you in possession of POGGI S.p.A in a structured, commonly used and machine-readable format, and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that your personal data has been processed illegally, you may log a complaint with one of the supervisory authorities responsible for ensuring compliance with the data protection regulations in force. In Italy, complaints may be submitted to the Italian Data Protection Authority (http://www.garanteprivacy.it/).
1) General information
Who is the Data Controller?
POGGI S.p.A Via XXV Aprile, 19 – Corsalone, 52010 Chiusi della Verna (Arezzo), POGGI S.p.A is the Data Controller, who decides how and why to process your personal data.
You can always contact POGGI S.p.A by writing to the address indicated above, by calling +39 0575 511378 or by writing to our Customer Care selecting "privacy".
2) What personal data do we collect?
The categories of personal data that POGGI S.p.A collects and processes when you browse or shop on shop.poggi-spa.com are the following:
a) We collect the personal data necessary to complete and execute your purchase on shop.poggi-spa.com such as your name, email address, shipping address, billing address, telephone number and payment details;
b) We collect your e-mail address when you sign up for our newsletter service;
c) We process the personal data you provide us when you contact our Customer Service for assistance;
d) With your consent, we collect your personal data for marketing purposes;
f) We collect information about your browsing on shop.poggi-spa.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.
We inform you that POGGI S.p.A does not process personal data relating to minors. If you access shop.poggi-spa.com and use the services offered by POGGI S.p.A, you declare that you are of age.
The protection of minors
The Services / Products offered by the Data Controller are reserved for subjects legally capable of concluding contractual obligations, in compliance with the relevant national legislation.
3) How do we use the data we collect?
POGGI S.p.A collects and processes your personal data for the following purposes:
a) To conclude and execute the purchase contract for the products offered on shop.poggi-spa.com. When you complete your purchase, we will ask you the personal data necessary for the contract's execution; such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, product shipping and any return management.
b) Registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering some personal data, necessary to guarantee your identification and the performance of the services offered to registered users.
c) Provision of the services offered on shop.poggi-spa.com. To achieve it, POGGI S.p.A needs to collect, in relation to each service and its characteristics, the personal data necessary to the performance of the requested service.
d) Management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.
e) Statistical analysis and surveys. We use some information about your use of the Site to perform statistical analyzes and surveys in order to improve our offer and our services;
f) Sending commercial and promotional communications following the purchase of one of our products, so-called soft Spam. Following the purchase of one of our products on the Site, we will send you to the e-mail address you provided us with communications containing our commercial offers and related products and services.
g) With your express consent, we may use the contact details you provide for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, and always with your consent, we will be able to use your contacts in the context of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively through the methods you have chosen (via e-mail, SMS, telephone, paper mail, Whatsapp).
h) Only with your consent, POGGI S.p.A will be able to customize your experience as a registered user on shop.poggi-spa.com, proposing advances and offers in line with your tastes and sending you commercial communications appropriate to your interests, such communications will take place exclusively in the manner you choose (via e-mail, SMS, telephone, mail, Whatsapp).
Personalization is possible by the analysis of your personal data in our possession, described in the previous section "What personal data do we collect?".
In the event that you do not wish to receive further communications from POGGI S.p.A, or wish to limit the ways to be contacted, you can interrupt such communications at any time by simply clicking on the appropriate unsubscribe link at the bottom of each communication, by contacting POGGI S.p.A by calling +39 0575 511378 or by contacting our Customer Service and selecting "privacy" or by writing to the address indicated above.
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may have already been scheduled, our systems may take some time to process your request.
In relation to all the above activities, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.
4) Your Poggi SPA profile
When you create your profile, we offer you the possibility to use the following services:
- My Orders: Track the shipment of your orders, view your order history.
- My data: manage your registration data.
- My addresses: save or modify your addresses to always have them at hand and complete your purchases faster.
- My cards: save or change your card details and complete your orders faster and always safely.
With your express consent, Poggi SPA will personalize your experience and the contents of commercial communications and offers that you will see when you browse https://shop.poggi-spa.com as a registered user, based on your interests. This activity facilitates your research for products and services tailored on you and that may interest you, at the same time allows us to improve our offer for you. Personalization is possible by the analysis of your personal data in our possession, described in the previous section "What personal data do we collect?". In particular, the information on the purchases you made in the past and those relating to the Site's sections you visit most often.
5) Processing Legal basis
We process your personal data only in presence of one of the conditions provided by current legislation, and specifically:
a) For the conclusion and execution of a contract in which you partecipate.
When we process your data for the conclusion of the purchase contract in which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase contract for the products sold on shop.poggi-spa.com;
- registration on the Site and use of the services reserved to registered users;
- provision of the services offered on shop.poggi-spa.com;
- requests management to our Customer Care.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in absence of the requested data it will not be possible to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use POGGI S.p.A services and POGGI S.p.A will not be able to process your requests;
b) To fulfil a legal obligation.
In the event of a contract's conclusion for the purchase of goods on shop.poggi-spa.com, data will be processed in order to fulfill the legal obligations to which POGGI S.p.A is required in compliance with the tax provisions and other regulations to which POGGI S.p.A is subject. You are free to decide whether to conclude a contract or not to and communicate your data to us, but if you do so, your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which POGGI S.p.A is bound.
c) For our legitimate interest.
Some of your personal data, in case of purchase of products on shop.poggi-spa.com by credit or debit card, may be processed to carry out anti-fraud checks: we have a legitimate interest in carrying out activities aimed at preventing and prosecuting any fraudulent activities. For internal administrative purposes, the data may be processed by companies belonging to POGGI S.p.A.
d) Based on your consent.
We will carry out the following treatments only with your express consent:
- Marketing activities and researches, opinion polls;
- Analysis of your browsing and purchase habits during the use of your shop.poggi-spa.com profile, in order to personalize your experience on our Site.
The provision of your personal data for these activities is entirely optional. You are free to provide us with your data for these purposes, but without them it will not be possible for POGGI S.p.A to carry out marketing activities, opinion polls and marketing research and analyze your habits.
6) Who will process your data?
Your personal data will be processed by POGGI S.p.A internal staff specifically trained and authorized to this purpose.
Your personal data will also be processed by third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the regulations on the processing of personal data. These subjects have been appointed as data processors and carry out their activities according to the instructions given by POGGI S.p.A and under its control.
The third parties in question belong to the following categories: banking operators, Internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in marketing research and data processing.
Your data may be disclosed to the police, judicial and administrative authorities, within the laws limits, for the detection and prosecution of crimes, the prevention and protection from threats to public safety, to allow POGGI S.p.A to exercise or defend a right in court, as well as for other reasons related to the rights protection and freedom of others.
7) Web push notification
Depending on the device you use, with your consent, you may receive push notifications relating to our offers, new items, your wish list and your shopping bag.
To disable notifications, depending on the platform and / or browser used, follow the steps listed below:
- Desktop: Right click on the notification> disable notifications from shop.poggi-spa.com
- Mobile: Access to the notification center> Site parameters> Notifications> Block notifications from shop.poggi-spa.com
- Common browsers:
- Chrome: Settings> Show advanced settings> Privacy - Content settings> Notifications - Manage exceptions> Enter https://shop.poggi-spa.com/ and select "Block"
Firefox: Options> Contents> Notifications - Select> https://shop.poggi-spa.com/ - "Block"
Safari: Preferences> Notifications> From here select "Deny".
8) Data transfer outside the EU
Some of the third parties listed in the previous paragraph "Who will process your data?" may be located in countries outside the European Union which, however, offer an adequate level of data protection, as established by specific decisions of the European Commission. (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries not belonging to the European Union, which do not ensure adequate levels of protection will be carried out only after the conclusion between POGGI S.p.A and said subjects of specific agreements, containing safeguard clauses and suitable guarantees for the protection of your personal data "Standard clauses", also approved by the European Commission, or if the conferment is necessary for the conclusion and execution of a contract between you and POGGI S,p,A (for the purchase of goods offered on our Site, for registration on the Site or use of the Site's services) or for your requests management.
9) How long do we keep your data?
We keep your personal data for a limited period of time; depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or in any case made irreversibly anonymous.
Your personal data is stored in compliance with the terms and criteria specified below:
a) Data collected to conclude and execute contracts for the purchase of goods on shop.poggi-spa.com: up to the completion of the administrative and accounting formalities. The billing data will be kept for ten years from the invoice date;
b) The registered User's data: the data will be kept until you request the cancellation of your profile on shop.poggi-spa.com;
c) Payment data: Until the payment certification and the conclusion of its administrative and accounting formalities resulting from the expiry of withdrawal right and the terms applied to contest the payment;
d) Data collected as part of the use of the services offered on shop.poggi-spa.com to the user: these data are kept until the service end or subscription's cancellation to the service by the user;
e) Data relating to the user requests to our customer service: The data useful to assist you will be kept until your request is fulfilled;
f) Data used for commercial communication activities towards users who purchase products on shop.poggi-spa.com (soft spam): These data are kept until the service end or the exercise of the opposition through cancellation by the user;
g) Data provided for commercial communication activities, opinion polls and marketing research: Up to the request for interruption of the activity and in any case within 2 years from the last interaction of any type by the user with shop.poggi-spa.com;
h) Data used to personalize the Site and to show customized commercial offers: provide that the user does not request the cessation of the activity and in any case within two years from the last interaction of any type of user with POGGI S.p.A;
i) Data used for carrying out marketing research and surveys for the detection of the satisfaction degree: provided that the User does not request the cessation of the activity.
In any case, for technical reasons, the processing termination and the subsequent cancellation or irreversible anonymization of the related personal data will be definitive within thirty days from the terms indicated above.
10) Your rights
At any time you can exercise your rights with reference to the specific processing of your personal data by POGGI S.p.A. Below you will find their general description and how to practice them.
a) Access your data and modify it: you have the right to access your personal data and request to correct them, modify or integrate other information. If you wish, we will provide you with a copy of your data in our possession.
b) Withdrawal of consent: at any time you can revoke the consent given for the processing of your personal data in relation to any activity for marketing purposes. At this point, we remind you that for marketing activities the sending of commercial and promotional communications, carrying out of market research and surveys for the detection of satisfaction to the Site customization and commercial offers based on your interests are considered. Upon receiving your request, we will promptly cease the processing of your personal data based on this consent, while different treatments or based on other conditions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: You have the right to object at any time to the processing of your personal data based on our legitimate interest, explaining the reasons that justify your request; before accepting it, POGGI S.p.A will have to evaluate the reasons for your request.
d) Delete your data: In the cases provided by current legislation you can request the deletion of your personal data. Upon receipt and evaluation of your request and, if legitimate, we will promptly stop processing and delete your personal data.
e) Request the temporary limitation of the processing of your personal data: in this case POGGI S.p.A will continue to keep your personal data but will not process them, unless otherwise requested and the exceptions provided by the law. You can obtain the limitation of the processing when you dispute the accuracy of your personal data, when the processing is illegitimate but you oppose the deletion of your data, when your data are no longer relevant but you must exercise your right in court and when you object to your processing, during the period in which we evaluate the reasons for your request.
f) Request your data or transfer them to a person other than POGGI S.p.A ("right to data portability"). You can request to receive your data that we process on the basis of your consent or on the basis of a contract with you in a standard format. If you wish, and where technically possible, we can, upon request, transfer your data directly to a third part of your choice.
To exercise some of your rights mentioned above you can access your shop.poggi-spa.com account, or alternatively you can contact us by calling +39 0575 511378 or by writing to our Customer Service and selecting "privacy", or by writing to the address of the Owner of the aforementioned treatment.
In order to ensure that the data of our users are not violated or used illegally by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.
11) Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing the illegitimate or fraudulent use of your personal data. In particular, we use security measures that guarantee: the pseudonymisation or encryption of your data; the confidentiality, integrity, availability of data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. POGGI S.p.A also undertakes to periodically test, verify and evaluate the effectiveness of the technical and organizational measures in order to guarantee the continuous improvement of the security of the treatments.
If you believe that the processing of your personal data has been carried out unlawfully, you can lodge a complaint with the competent data protection authority in your country. We also inform you that, according to the European legislation to which the Data Processor in Italy is subject, the client can also contact the Italian Data Protection Authority. Further information on how to lodge a complaint is available on the website of the Guarantor for the protection of personal data, at the address http://www.garanteprivacy.it.
13) Changes to the present policy
The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy statement may be subject to changes and additions over time, which will also become necessary in relation to new regulatory provisions regarding the protection of personal data.
We therefore ask you to periodically check the contents: where possible, we will try to promptly inform you about the changes made and their consequences.
14) Legislative references and useful links
The processing of your personal data is carried out by POGGI S.p.A, in full compliance with the regulations on the matter provided for by the General Data Protection Regulation (EU) 2016/679, the Italian regulations on the processing of personal data and the provisions of 'art. the Italian Supervisory Authority (http://www.garanteprivacy.it).